Privacy policy.
Introduction
Purpose of the Privacy Policy
Welcome to Tricee's Privacy Policy
At Tricee, we know how crucial your privacy is, and we're committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and share your data. By using Tricee, you agree to the practices detailed here. This Privacy Policy is a part of our Terms of Use, and any capitalized terms not defined here will have the meanings given to them in the Terms of Use. Your trust matters to us, and we're dedicated to protecting your privacy every step of the way.
Our Commitment to Privacy
What We Collect
“Personal Data” refers to any information about an identifiable person, either directly or indirectly, by reference to an identifier. This includes, but is not limited to, your name, date of birth, email address, postal address, and payment information.
How We Use Your Data
By submitting Personal Data to us, either manually or electronically, and by using our website, you consent to the processing and sharing of your Personal Data by Tricee and its service providers for the purposes described in this Privacy Policy. This includes using your data to enhance your experience with our Services and to provide you with the features and support you need.
Definitions
Key Terms
Personal Information: Any information that can be used to identify an individual, such as name, email address, and IP address.
Data Processing: Any operation performed on personal information, including collection, storage, use, and disclosure.
Service: The Tricee appointment management app.
Information Collection
Contact Information
When you register with Tricee, we collect various contact details to ensure effective communication and provide a personalized experience. This includes your name to identify and address you, your address for billing purposes and to personalize your experience, your email address for communication, updates, and notifications, your telephone numbers for support and service-related communication, and any additional contact information you provide during registration.
To secure your account and enable access to our services, we gather login information such as your password to authenticate your access to the service, and password reminder questions and answers to help you recover your password if needed.
Payment Information
For processing payments and subscriptions, we collect detailed payment information, including your card type and card issuer to identify your payment method, your credit or debit card number for processing transactions, your card’s expiration date and CVV code to validate your card, your billing address for billing and verification purposes, and your bank account number and other bank account details for direct debit transactions.
Information You Provide About a Third Party
If you use our service to send communications to someone else, we may collect information about that person, such as their name to personalize the communication, their telephone number for sending SMS, WhatsAppnotifications or reminders, their email address for sending emails or notifications, and their physical address for mailing purposes if applicable.
Browser Data Collected Automatically
Our system automatically collects information from your browser to enhance our service, understand user behavior, and improve security. This includes gathering the full URL clickstream, including date and time details, to track your navigation path on our website. We also collect URL requests, destination IP addresses, and device configuration details to optimize website performance and security measures. Additionally, we gather information on viewed or searched website pages and listings to gauge your interests in content. Monitoring page response times and download errors helps us assess and enhance website performance and user experience. We also analyze user engagement by tracking the length of visits to specific pages, interactions such as scrolling, clicks, and mouse-overs. Understanding navigation patterns, including methods used to leave pages, helps us refine site design for improved usability.
Device Information
To optimize our services across various devices, we collect device-specific information such as log files and MAC address for troubleshooting and security, IP address to determine your location and enhance security, browser type and version to ensure compatibility and improve user experience, time zone setting to provide accurate timing for services and notifications, browser plug-in types and versions to enhance functionality and compatibility, operating system and platform to tailor the service to your device, and device type and identifiers for security and to improve service delivery.
Legal Information
For security, legal compliance, and fraud prevention, we may collect various types of legal information. This includes contact information for legal purposes to comply with legal obligations and regulations. We also gather fraud checks or flags on your transactions to prevent and detect fraudulent activities. Additionally, we may collect payment card details and any refusals to ensure secure transactions. Furthermore, we keep records of suspected crimes, complaints, claims, and accidents to maintain safety and comply with legal requirements.
Communications From You
We keep records of any communications you have with us to improve our service and address your needs effectively. This may include emails you send to us for support and service improvements, feedback forms you fill out to gather your feedback and enhance our services.
Cookies
At Tricee, we use cookies to enhance the performance and security of our Services. Cookies are small data files stored on your device that help us improve your user experience by remembering your preferences and settings. Users can manage cookies for their sites, but some cookies are essential for core functionalities and cannot be disabled.
We prioritize the privacy and security of your personal information. The data we collect helps us improve our services, personalize your experience, and ensure a better user experience. By using our services, you consent to the collection and use of your information as described in this policy. If you have any questions or concerns about our privacy practices, please contact us.
Methods of Information Collection
We collect information through:
Direct Input: Information you provide directly when registering or using the Service.
Automated Collection: Information collected automatically as you use the Service (e.g., through cookies and similar technologies).
Third Parties: Information received from third-party services that you use to access the Service.
Use of Information
Facilitating Online Appointment Bookings
Tricee utilizes your personal information to streamline the process of booking appointments online with your customers. This includes using your name, contact information, and business specifics to manage and confirm appointments effectively.
Product Improvement
To continuously enhance our platform, we may use the information you provide for product improvement initiatives. This could involve conducting surveys or beta testing to gather feedback and make necessary improvements to features and user experience.
Operational Emails and Notifications
We send operational emails and notifications to keep you informed about events, appointments, platform changes, and transactional updates. These communications are essential for effectively managing your Tricee account and ensuring you stay updated on important information.
Also, based on your preferences, we may send you promotional emails about special offers or new features available on Tricee. You have the option to opt out of these communications at any time if you prefer not to receive them.
Technical Support
Your information helps us provide efficient technical support and address any inquiries you may have. By having access to your details, our support team can offer personalized assistance to resolve your issues promptly.
Legal Compliance
Tricee may use your information to comply with legal requirements, protect your rights, or ensure tax compliance related to financial transactions. This includes reporting necessary information to authorities to adhere to regulatory obligations. We process your personal information based on:
Consent: When you have given your explicit consent.
Contractual Necessity: To fulfill a contract with you.
Legitimate Interest: For purposes that are in our legitimate interests and not overridden by your rights.
Disclosure of Information
Sharing Information with Third Parties
We may share your personal information under the following circumstances:
Service Providers: With third-party service providers who assist us in operating the Service.
Legal Requirements: To comply with legal obligations or in response to valid requests by public authorities.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
Details of Third Parties
We may share your information with third parties such as payment processors, data analytics providers, and customer support services to provide and improve our Service.
Data Security
Protective Measures
We implement a variety of security measures to protect your personal information, including:
Encryption: Encrypting sensitive information during transmission.
Access Controls: Restricting access to personal information to authorized personnel only.
Security Protocols: Regularly updating our security protocols to address new threats.
Data Breaches
In the unfortunate event of a data breach, we are committed to promptly notifying affected users and taking immediate actions to mitigate the breach. This includes conducting a thorough investigation to assess the extent of the breach and identifying the data compromised. We will communicate transparently with affected individuals regarding the nature of the breach, the potential impact on their personal information, and the steps they can take to protect themselves. Additionally, we will work diligently to implement enhanced security measures to prevent future breaches and safeguard our users' data integrity. Our priority is to ensure accountability, transparency, and swift remediation to uphold trust and security in our services.
Data Retention
Retention Periods
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law.
Retention Criteria
Our retention periods are determined based on several criteria, including:
The nature and sensitivity of the personal information collected.
The purposes for which we process your information.
Legal obligations and requirements for retaining the information.
We regularly review our retention practices to ensure that we only retain your personal information for as long as necessary to achieve the purposes for which it was collected and to comply with legal obligations.
User Rights
Rights Regarding Personal Information
We respect your privacy and value your control over your personal information. You have the following rights concerning your data:
Access: You have the right to request access to the personal data we hold about you. This allows you to obtain information about whether we process your personal data and, if so, to receive a copy of that data.
Correction: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. This enables you to ensure the accuracy of your information.
Deletion: You have the right to request deletion of your personal data, under certain circumstances. This includes situations where the data is no longer necessary for the purposes for which it was collected or processed.
Restriction: You have the right to request restriction of processing of your personal data. This allows you to limit the way we use your data, such as suspending its processing.
Data Portability: You have the right to request a copy of your personal data in a machine-readable format and to transmit that data to another controller.
Objection: You have the right to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation that makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
Opt out of marketing communications: By adjusting preferences in your Account or following unsubscribe instructions.
Exercising Your Rights
To exercise any of these rights, please contact us using the following details:
Email: contact@jayace.co
Address: Singapore
We will respond to your request promptly and within the timeframe required by applicable data protection laws. Please note that we may need to verify your identity before fulfilling certain requests. Additionally, your exercise of these rights is subject to certain exemptions aimed at safeguarding the public interest and our legitimate interests.
If you have any questions or concerns about your rights or our privacy practices, please do not hesitate to reach out to us. We are committed to ensuring your privacy and protecting your personal information.
Cookies and Tracking Technologies
Use of Cookies
We use cookies and similar tracking technologies for various purposes, including:
Analytics: To understand how you use the Service.
Advertising: To deliver personalized advertisements.
Managing Cookies
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of the Service.
Third-Party Links
External Links
Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties.
Disclaimer
We encourage you to review the privacy policies of any third-party sites or services you visit.
International Data Transfers
Data Transfers
Your personal information may be transferred to and processed in countries outside of your home country.
Safeguards
We take appropriate measures to protect your information during international transfers, including the use of standard contractual clauses and other legal mechanisms.
Changes to the Privacy Policy
Notification of Changes
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
Effective Date
The updated Privacy Policy will become effective immediately upon posting.
Contact Information
Privacy Inquiries
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: contact@jayace.co